MediCarePk values your satisfaction with our products and services. We understand that situations may arise where you need to return a product. Please review our Return & Refund Policy to understand our procedures and guidelines.
1. Returns:
1.1 Eligibility: You may request a return within 7 days of receiving your order. To be eligible for a return, the product must be in its original condition, unopened, and unused. If the product is damaged or defective upon arrival, please follow the instructions in Section 2.
1.2 Return Fees: Customers are responsible for covering the return shipping fees unless the product is damaged or opened upon arrival, in which case, MediCarePk will bear the return charges.
1.3 Inspection: We reserve the right to inspect returned products to ensure they meet the return eligibility criteria. Products that do not meet these criteria may not be accepted for return.
2. Damaged or Opened Products:
2.1 Damage or Defects: If you receive a damaged or defective product, please contact us immediately at our contact details below. We will provide instructions for the return process and will bear the return charges in such cases.
2.2 Opened Product: We understand that you may need to open the parcel to inspect the product before making the payment. In such cases, if you find the product is not as described or is damaged, please contact us within 7 days of receiving the order. We will arrange for the return of the opened product, and we will bear the return charges.
3. Refunds:
3.1 Refund Process: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued using the original payment method. Please allow a reasonable time for processing and the funds to appear in your account.
3.2 Non-Refundable Items: Some items, such as gift cards, are non-refundable.
4. Contact Information:
If you have any questions or need assistance with a return or refund, please contact us:
- Email: support@medicarepk.com
- Phone: +923312522205, +923422219994
- Address: E, Mateen Center, Office B-27, Gulshan E Iqbal Karachi 75300
5. Terms and Conditions:
This Return & Refund Policy is subject to the Terms and Conditions of MediCarePk. Please refer to our Terms and Conditions for additional information regarding your rights and responsibilities when using our services.
MediCarePk aims to provide the highest quality products and service. We appreciate your trust in us, and we are committed to resolving any issues to your satisfaction.
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